Returns and Refunds
Do you accept returns and offer refunds? No. We are very sorry, but due to the nature of the products we sell, we can't accept returned items or offer refunds for purchased products. Please make sure you like the aroma and the product before you buy multiples or big bags. But please, always let us know which ones you love and which ones you don't. We would love to hear from you. Of course, if we've made a mistake on your order, or you've received a diffuser, scrub, spanish jar or candle that is broken, we will gladly refund you or replace the item. But please note - this does not apply to our bath fizzies. A special note regarding our bath fizzies: They ARE different than the others on the market. Think of these bath bombs as a combination bath fizzy, bubble bar and bath melt all in a tidy little package, freshly made by hand and eager to get in the water with you. And for less than half the price the smaller ones sold by others. They are loaded with moisturizers, fragrance and bubbles. There is a bath melt inside each bath bomb as well as a portion of bubble bar. These are not the super-hard chalky ones that you get from other manufacturers. They are naturally softer due to the amount of moisturizers. We've worked to get them as hard as possible (we made a slight formula change during the fall of 07 that has helped firm them up considerably), but they still can be broken easily so you can divide them up if you wish. If you are expecting a bath bomb that can double as a projectile weapon - these aren't the ones to try. We package them very carefully. Each bomb is placed inside a cello bag and then wraped in cushioning tissue paper. Each one is inserted in its own little gift box. The bomb and the box are labeled clearly so you can see what you are reaching for. We take our baths, our products and our customer service very seriously. We do everything we can to ensure that your bath bombs arrive intact. But every once in a while, during mad rides in the mail truck, you may get a dented, broken or smushed one. We assure you that they are still as scrumptious to use but we don't refund based on broken ones. We want to be clear about that before you place your order.
For those of you wanting a more economical route, we offer both one and three pound bags of bath bomb powder. These are not in ball form, just the powder the bombs are made from. The same product as the bombs but due to the fact that we don't have to individually mold and package them, we can pass that savings on to you. Just please transfer your powder to a glass or ceramic jar upon arrival. You can read more about the bags on the FAQ page. Please make sure you know you will like the scent you choose in the bag form, we can not accept returns.
Please note that it may take up to 1-10 business days to process your order. We want you to have the freshest bath products and we don't create a lot of inventory for that reason. We ship either via USPS Priority Mail (which states 2-4 business day service to the domestic US) or through Federal Express Ground depending on the size of your order. Our shipping rates are exact (no hidden "handling fees") for orders under $70, and free for orders $70 and over. To offer free shipping means that we choose the most economical method to ship your order to you in the quickest method possible. If you have a preference for a carrier, please let us know and we'll do our best to accomodate you. Please note, we do not guarantee turnaround time or shipping time, but we will do our very best to get your product to you as quick as possible. If you are giving these as gifts, please let us know so we can ensure it arrives in time or at worst, we will let you know immediately if the turnaround is not possible so we can refund you or accomodate you in some other way.
We want you to have a great experience with our products and service and will do everything we can to ensure that you do!
Body Butter Bars
They are made from 100% cocoa, shea and soy butters and melt on skin contact. So naturally, during the hottest times of the year, we don't ship them. During that "iffy" time in the spring and fall, we do not guarantee that they won't melt since we can't control how long they may sit in a warm environment on their way from us to you. We wrap them in poly bags so if they do melt, you can put them in the fridge and they will harden again. They may not be pretty, but they'll still do the job. Once your body butter bar arrives, please don't leave it in your car or any other place where it will be in a very warm environment. Leave it inside the poly bag if there is any chance of it getting above room temp and you won't have to worry about trying to get cocoa butter out of your gym bag!
Do you test on animals or use animal-based products in your line?
It is simple. NO. We do not test on animals or knowingly buy from raw material suppliers that do. We purchase raw materials from suppliers who have strong ties to anmial-rights acitivty and feel as strongly as we do that this is a barbaric practice in the cosmetic industry. And we do NOT use animal sources in our products, none, zip, nada - only plant-based, safe, inert, sustainable and bio-degradable ingredients. If you have any questions regarding this policy, please feel free to write us.
We use both cosmetic-grade synthetics and plant-derived essential oils in our fragrance blends and use nothing that is a by-product of fossil-based fuel in our product line. Our products are sulfate, phthalate, detergent, and paraben free. We are fully committed to animal and environmental well-being.
Before you purchase handmade cosmetics from a manufacturer, you should clearly understand their policies and practices, where your products are made, who is making your products, where your raw materials are coming from, and where the manufacturer stands on the use of animal and chemical raw materials. Each of us must be socially and environmentally responsible. If these questions can't be answered on their website on displayed in on or near their product in a retail store, ask them before you purchase. Be careful with your planet, its the only one you have.
We support the Humane Society at the national and local levels.
Fantasy Bath, Inc actively participates in Kiva.org, a non-profit organization that allows individuals to make direct loans to those in third-world countries who need a helping hand out of poverty. Make a small loan, and make a large difference! When you make your first loan, tell us about it at firstname.lastname@example.org and we'll enclose a free gift with your next order.
Ginger says: "Please spay and neuter your pets. Support your local humane society and help our animal friends when you can."